Comments on: Gartner BPM Summit – Inside-Out http://www.goldeninsights.com/2007/03/03/gartner-bpm-summit-inside-out/ Thinking out loud Tue, 01 Nov 2011 15:36:15 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: milehighnovick http://www.goldeninsights.com/2007/03/03/gartner-bpm-summit-inside-out/#comment-4 milehighnovick Thu, 15 Mar 2007 13:25:26 +0000 http://drgolden.wordpress.com/2007/03/03/gartner-bpm-summit-inside-out/#comment-4 Doug - <br/><br/>Inside Out versus Outside In.... let me see if I can address this. Looking at things Inside Out is easy and looking at things the other way.... well, it just too much work, takes to much time and commitment.<br/><br/>But the difference is determinent. It helps define whether a company wants to be good or if it wants to be great - if it wants to have an amenable relationship with its customers or whether it wants to create a long term partnership for success with them.<br/><br/>I think the other part of the problem is (and Steve Towers articulates this quite well in his article at BPMG.org, "Maybe BPM needs re-engineering?") that surrounding this rather simple and eloquent set of techniques is a cacaphony of alternating theories, standards, practices, measurements, software tools and on and on. And, in an effort to maintain a focus on the customer we've ended up focusing on the company....<br/><br/>It's a double whammy.... it's hard to put ourselves in our customer's shoes, for one. And, all this noise and clutter in BPM, today, makes it even harder (not easier) for us.<br/><br/>Let's not make the Outside In approach so absent. I call for a return to the fundamentals of BPM.... everything you are and everything you are about is thanks to your customers. Know them to know thyself!!!<br/><br/>David Novick<br/>Novick Consulting LLC<br/>www.novickconsulting.com Doug –

Inside Out versus Outside In…. let me see if I can address this. Looking at things Inside Out is easy and looking at things the other way…. well, it just too much work, takes to much time and commitment.

But the difference is determinent. It helps define whether a company wants to be good or if it wants to be great – if it wants to have an amenable relationship with its customers or whether it wants to create a long term partnership for success with them.

I think the other part of the problem is (and Steve Towers articulates this quite well in his article at BPMG.org, “Maybe BPM needs re-engineering?”) that surrounding this rather simple and eloquent set of techniques is a cacaphony of alternating theories, standards, practices, measurements, software tools and on and on. And, in an effort to maintain a focus on the customer we’ve ended up focusing on the company….

It’s a double whammy…. it’s hard to put ourselves in our customer’s shoes, for one. And, all this noise and clutter in BPM, today, makes it even harder (not easier) for us.

Let’s not make the Outside In approach so absent. I call for a return to the fundamentals of BPM…. everything you are and everything you are about is thanks to your customers. Know them to know thyself!!!

David Novick
Novick Consulting LLC
http://www.novickconsulting.com

]]> By: RSF http://www.goldeninsights.com/2007/03/03/gartner-bpm-summit-inside-out/#comment-3 RSF Mon, 05 Mar 2007 16:13:18 +0000 http://drgolden.wordpress.com/2007/03/03/gartner-bpm-summit-inside-out/#comment-3 I think it still has to do with the whole concept of BPM being semi-new. I don't think CEOs/CIOs are taking this concept seriously enough and until you get executive backup it will be difficult to instill the idea of outside-in thinking. I think it still has to do with the whole concept of BPM being semi-new. I don’t think CEOs/CIOs are taking this concept seriously enough and until you get executive backup it will be difficult to instill the idea of outside-in thinking.

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