Monthly Archives: June 2009

Process Alert #1: Starbucks changes process to meet customer expectations

Posted on June 20, 2009 by Douglas Golden

This is the first installment of “Process Alerts.”  Look out for more of these.  As I find interesting process changes in the news, I’ll post them on the blog as a “Process Alert.”  In the comments, please submit your predictions whether these … Continue reading →

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Golden Insights Rebranded

Posted on June 19, 2009 by Douglas Golden

I’ve been away from the blogosphere for a while.  Life happens.  Lots has changed in my professional world, and I’m looking forward to shifting some of my writing towards some new”ish” interests including: Social Networking and Media as productivity tools … Continue reading →

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